Key Responsibilities :
Sales & Customer Experience
● Drive walk-in conversions and exceed monthly sales targets
● Educate customers about Furlenco’s products: Buy New, Buy Refurb, and Rental
options
● Conduct product demos highlighting quality, comfort, and design features
● Resolve customer queries and complaints with professionalism and empathy
● Maintain high standards of in-store experience and customer satisfaction
● Execute local promotional activities to increase footfalls (BTL, apartment reach-outs,
etc.)
Team Management
● Lead and manage the in-store sales team
● Assign daily tasks and sales goals to team members
● Train and mentor new executives on products and selling techniques
● Track individual and team performance and drive productivity
Store Operations
● Ensure in-store product availability, stock accuracy, and visual merchandising
● Manage store hygiene, opening/closing activities, and order processes
● Coordinate with backend teams for logistics, installations, and customer deliveries
Reporting & Coordination
● Maintain daily, weekly, and monthly sales and performance reports
● Share business insights
● Collaborate cross-functionally to resolve store-level issues quickly
Requirements
● 2–5 years of retail or store management experience (furniture/apparels preferred)
● Strong communication skills in English and regional language
● High ownership, self-motivated, and target-driven attitude
● Proficient in using CRM and basic reporting tools
● Willingness to work on weekends and peak days
