Key Responsibilities
1. Inbound Lead Management
● Manage and respond to inbound leads
● Ensure quick first response within defined SLAs
● Qualify leads and maintain consistent follow-ups to drive conversion
● Track and update lead status systematically
2. SME Account Ownership
● Independently manage SME accounts
● Handle multiple deal cycles simultaneously
● Build relationships for repeat business and renewals
● Ensure high responsiveness and faster turnaround
3. Pre-Sales Coordination
● Prepare, review, and refine client quotations
● Handle multiple iterations and client-specific requirements
● Coordinate internally for pricing, product configurations, and feasibility
● Support closure through timely follow-ups
4. Order Processing & Execution
● Create SKUs and ensure system readiness
● Coordinate with:
○ Sourcing team for procurement
○ Category team for product listings and stock allocation
○ Operations team for delivery/pick up scheduling
● Track production timelines and highlight delays
● Punch orders into the system with high accuracy
● Monitor order lifecycle until completion
5. Cross-Functional Coordination
● Act as the central point of coordination between Sales, Category, Sourcing, and Operations
● Manage dependencies arising from shared/dynamic inventory systems
● Ensure alignment on timelines and availability
● Proactively resolve bottlenecks
6. Client Communication
● Handle client interactions over phone and email
● Manage requirement discussions, follow-ups, and updates
● Ensure a professional and responsive communication experience
7. Data Management & Reporting
● Track client subscriptions and renewals
● Support periodic business reporting and forecasting
● Own data accuracy and reporting across the sales lifecycle
● Maintain structured records of quotes, orders, and sales performance
8. CRM & Process Development
● Work closely with internal teams to build and integrate B2B requirements into the CRM system
● Help define workflows for lead management, order tracking, and reporting
● Contribute to building scalable processes for the B2B business
