Responsibilities :
● Plan and coordinate daily delivery, installation, and service activities to ensure timely
execution.
● Work closely with technicians and delivery partners to improve operational efficiency
and on-time performance.
● Communicate proactively with customers regarding delivery schedules, installations,
and service requests.
● Coordinate with warehouse teams to ensure
timely availability and movement of inventory for scheduled deliveries and
installations.
● Maintain accurate records of inventory movement, delivery status, service completion,
and operational metrics.
● Monitor and improve key performance indicators such as on-time delivery, installation
success rate, customer satisfaction, and productivity.
● Identify operational bottlenecks and drive continuous process improvements to
enhance customer experience.
● Support onboarding, training, and performance management of technicians and
delivery partners.
● Drive workforce engagement and recognition initiatives to motivate field teams and
improve service quality.
● Collaborate with cross-functional teams to ensure timely resolution of customer
escalations and operational issues.
● Ensure adherence to company SOPs, quality standards, and safety guidelines across
last-mile operations.
What We're Looking For
● Bachelor's degree in any discipline.
● 1–3 years of experience in logistics, last-mile operations, customer experience,
warehouse operations, or supply chain.
● Strong communication skills in English, Hindi, and the local language.
● Excellent customer service and stakeholder management skills.
● Strong analytical and problem-solving abilities with a process improvement mindset.
● Good working knowledge of Microsoft Excel, Google Sheets, and warehouse or logistics
management systems.
● Ability to coordinate multiple stakeholders in a fast-paced environment.
● Strong organizational skills with high attention to detail.
