Roles and responsibilities :
- Create a streamline process for technicians and delivery partners; to ensure on time service and installation
- Manage and maintain the records of the outward movement of stock.
- Optimise the existing process to the benchmark levels to meet the rapidly changing business environment
- Build and refine performance management tools to improve quality of the technicians and the delivery partners
- Create workforce engagement programs to recognise top performers and motivate the team of technicians and the delivery partners
- Communicate with our customers if needed
- Coordinate with the Warehouse team for smooth movement of the Inventory.
Requirement :
- Excellent verbal and non-verbal communication skills
- Customer service skills
- Problem-solving abilities
- Leadership capabilities
- Teamwork skills
- Safety and security awareness
- Organisational skills
