Role Summary
Furlenco is India's leading furniture and appliance rental subscription platform. As a KYC & Risk Agent, you will be the fi rst line of defence in ensuring that customers onboarded onto Furlenco's rental platform are genuine, creditworthy, and low-risk. You will validate customer identity and supporting documents, make approve/reject decisions on rental subscription applications, and monitor the behaviour of active and defaulted customers to strengthen Furlenco's risk policies. This is a high-impact role sitting at the intersection of customer experience and fi nancial risk management.
Key Responsibilities
- Verify KYC documents and customer onboarding applications.
- Conduct eKYC/Video KYC and fraud-risk checks.
- Review CIBIL/Experian/CRIF data and assess customer risk.
- Make approve/refer/reject decisions within defined SLAs.
- Handle high-risk cases and maintain accurate records.
- Support risk analysis, reporting, and process improvements.
Eligibility:
- Education: Bachelor's degree in Commerce, Finance, Business Administration, or a related field.
- Experience: 1-2 years in KYC operations, credit underwriting, fraud operations, or risk analysis preferably in consumer lending, BNPL, NBFCs, fi ntech, or e-commerce.
- Document Knowledge: Hands-on experience verifying Indian KYC documents Aadhaar (including masked / eKYC), PAN, Passport, utility bills and familiarity with common fraud indicators.
- Tools: Comfort with KYC/verifi cation platforms, CRM systems, and MS Excel / Google Sheets for data review and reporting
