Job Summary:
We are seeking a hands-on and organized individual to join our Service Operations Team as a
Service Engineer. He/She will be in charge of Service Execution at the Ground Level, handling
customers who face issues with their rented/ buy products. The role involves planning,
coordinating, and ensuring timely completion of all service activities while maintaining seamless
communication with customers and technicians.
Key Responsibilities:
1. Check the daily assigned Service Tickets, call customers, and plan service activities with
proper route planning as per the defined SOP.
2. Coordinate with Technicians (Furniture & Appliances category) to ensure timely
completion of all scheduled service visits.
3. Arrange the required spare parts for scheduled service activities from the internal
warehouse team and hand them over to technicians on the day of the visit.
4. Maintain accurate records of service tickets- Planned, Executed, Backlog, and Key
performance indicators.
Required Skills and Qualifications:
- Basic knowledge of Household Furniture & Appliances.
- Basic knowledge of Microsoft Office Suite, particularly Excel (VLOOKUP, Pivot Tables,
basic formulas) and Google Sheets.
- Strong Verbal and Written communication skills in English, Hindi and Regional
Language.
- Excellent attention to detail and organizational skills, with the ability to manage multiple
priorities in a dynamic environment.
Preferred Qualifications:
Bachelor's degree
